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Partnering For Success
I do more than my fair share of beating up vendors for poor sales practices (to whit: regarding honesty, inappropriate emails, and unsolicited appointments). It is only fair, then, to highlight a...
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Small Talk
I love “small world” stories. I love wandering into an event and discovering that someone in the room went to my elementary school, or likes the same movies, or knows someone I know. I like that...
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Hairdresser CRM
I get my hair cut about every six weeks or so. I’ve been going to the same woman for about two years now. Every time I show up, she picks up the conversation right where we left off, six weeks prior....
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Ubi Nihil Est Facil
Back in the day, I was a software developer in a research group, fiddling with Unix and workstations and this new thing called ArpaNet. Being young and too clever by half, I decided to create a logo...
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Got A Card?
At any industry event, the impact of social media is evident. People are tweeting as the event transpires. Bloggers c0ver keynote addresses live. Vendors stream video from their booths, letting you...
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After The Beep
There was a time, many years ago, when telephone answering machines were state-of-the-art technology. They used little cassette tapes to hold both your incoming and outgoing messages. Fancy ones...
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There’s Not An App For That
I’ve been in a few CIO briefings of late that have revolved around the topic of business process management. There is little doubt that much value can be found in formally capturing, defining, and...
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Toddler Audit
As any parent can tell you, there comes a time in a child’s life when they seek to learn everything. Around the age of three or so, children suddenly want to understand the reason for everything. No...
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Lifetime Impact
Early in my career, I had the great good fortune to work with a pure research team. The team had two distinct research areas: advanced digital communications and large-scale parallel processing. The...
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Where To Begin?
As some of you may have noticed, I like to extract lessons from the day-to-day incidents that surround us. If I’m able to extract some little nugget from an experience, I count it as a worthwhile...
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